Shipping policy

Shipping Policy

At Nine Yards Counsel - Digital Agency, we are committed to delivering your canvas prints promptly and securely. This Shipping Policy outlines our procedures, delivery times, costs, and other key details to ensure a smooth and reliable shipping experience.

1. Shipping Destinations
We currently offer shipping for canvas prints within South Africa. For international shipping inquiries, please contact us directly for more information.

2. Processing Time
Order Processing:

  • Orders are generally processed within 5-7 business days after payment is received.
  • Processing times may extend during peak seasons, holidays, or for complex orders.

3. Shipping Methods and Delivery Times
We provide various shipping options to meet your needs. Delivery times are estimates and may vary based on your location.

Standard Shipping:

  • Major Towns and Cities: 5-10 business days
  • Outlying Areas: Delivery times may vary depending on the region

4. Shipping Costs
Shipping costs are calculated based on the destination, weight, and dimensions of your canvas print order. You will be able to review these costs at checkout before finalizing your purchase.

Standard Shipping Rates:

  • Major Towns and Cities: R150
  • Outlying Areas: R150

5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment through our carrier's website.

6. Shipping Delays
While we aim to deliver your canvas prints promptly, delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. We will keep you informed and work to resolve any issues that arise.

7. Lost or Damaged Packages
If your canvas print is lost or arrives damaged, please contact us immediately at info@nineyardscounsel.com with your order number and details of the issue. We will liaise with the carrier to resolve the matter and ensure you receive your order as soon as possible.

8. Changes to Shipping Information
If you need to update your shipping address or other details after placing your order, please contact us promptly at info@nineyardscounsel.com. We will do our best to accommodate changes before your order is shipped.

9. Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to reach out:

Thank you for choosing Nine Yards Counsel - Digital Agency. We are dedicated to delivering your canvas prints with care and attention to detail.