Politique de remboursement

Refund Policy

At Nine Yards Counsel - Digital Agency, we are committed to delivering exceptional quality across all our services and products. Your satisfaction is of utmost importance to us, and we have established specific guidelines for returns and refunds to ensure transparency and fairness.

Canvas Prints

Customization and Quality Assurance
Each canvas print is crafted with precision and care, using high-quality materials to ensure a stunning result. Due to the personalized nature of these prints, returns or refunds are only available under specific conditions.

Return and Refund Eligibility
You may be eligible for a return or refund if:

  • There is a misprint or error in the text or image on your canvas.
  • The canvas has quality issues, such as damage or defects that occurred during the production process.

Non-Returnable Items
We cannot accept returns or offer refunds for:

  • Errors in the order due to incorrect information provided by the customer (e.g., wrong image file, text, or customization details).
  • Change of mind after the canvas has been printed and shipped.
  • Normal wear and tear from usage.

How to Request a Return or Refund

  • Contact Us: If there is an issue with your canvas, please reach out to our customer service team within 14 days of receiving your order at sales@nineyardscounsel.com or through our website's contact form. Provide your order number and a detailed description of the issue, including photographs if applicable.
  • Review Process: Our team will assess your request and, if necessary, arrange for a replacement or refund.
  • Return Shipping: Should a return be required, we will provide instructions for shipping the item back to us. Please ensure the canvas is securely packaged to prevent further damage during transit.
  • Resolution: Upon receiving and verifying the returned item, we will process your replacement or refund. Refunds will be issued to the original method of payment and may take 7-10 business days to appear in your account.

Digital Services (Brand Identity, Website Development, etc.)

Service Quality and Delivery
Our digital services are meticulously designed and executed to meet your specific business needs. Given the nature of these services, refunds are generally not offered once the work has commenced. However, we aim to ensure you are satisfied with the final product.

Refund Eligibility
You may be eligible for a refund if:

  • The final deliverable does not meet the agreed-upon project specifications outlined in the contract.
  • There are significant delays or issues caused by our team that impact the project's completion or quality.

Non-Refundable Services
Refunds are not available for:

  • Completed milestones or phases that have been approved by the client.
  • Delays or issues arising from a lack of communication or necessary input from the client.
  • Change of mind or project scope after work has commenced.

How to Request a Refund

  • Contact Us: If you have concerns about your digital service, please contact our support team at support@nineyardscounsel.com within 14 days of the project’s completion. Provide your project details and a clear explanation of your concerns.
  • Review Process: We will review your request and determine the best course of action, which may include revisions, additional services, or a partial refund.
  • Resolution: If a refund is warranted, it will be processed based on the proportion of work completed. Refunds will be issued to the original method of payment and may take 7-10 business days to appear in your account.

Contact Information

For any questions or concerns regarding our return and refund policy, please contact us at:

Email: info@nineyardscounsel.com
Phone: +27 716158104

Thank you for choosing Nine Yards Counsel - Digital Agency. We value your trust and are committed to delivering excellence in every project.